Frequently Asked Questions

General Information

Q: What is a ride-on suitcase?
A: A ride-on suitcase is a specially designed suitcase that doubles as a fun ride for kids. It allows children to sit and ride on the suitcase while parents pull it along, making travel more enjoyable and convenient.

Q: What ages are ride-on suitcases suitable for?
A: Our ride-on suitcases are designed for children aged 2+ years old. They are built to support a maximum weight of 77 lbs (35 kg).

Product Features

Q: What materials are used in the ride-on suitcases?
A: Our ride-on suitcases are made from durable, lightweight, and child-safe materials, including high-quality ABS plastic.

Q: Are the suitcases easy to maneuver?
A: Yes, our ride-on suitcases feature smooth-rolling wheels and a stable design to ensure easy maneuverability.

Q: Do the suitcases come in different designs?
A: Yes, we offer a variety of fun and colorful designs to choose from, appealing to both boys and girls. Each design is created to capture the imagination of children and make travel more exciting.

Safety and Maintenance

Q: Are ride-on suitcases safe for children?
A: Safety is our top priority. Our ride-on suitcases are rigorously tested to meet international safety standards. They include features such as secure seat belts and sturdy construction to ensure your child's safety.

Q: How do I clean and maintain the suitcase?
A: To clean the suitcase, simply wipe it down with a damp cloth. For more thorough cleaning, use mild soap and water. Avoid using harsh chemicals or abrasive materials.

Shipping and Returns

Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary depending on your location.

Q: What is your return policy?
A: We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the suitcase in its original condition for a full refund or exchange. Please visit our Returns Policy page for more information.

Ordering and Payment

Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. All transactions are encrypted and secure.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.